“I trust them, I trust their knowledge. That comes from what they've been able to deliver. They put their money where their mouth is. They’ve found us some great talent for the business. Felix is an absolute gem with group strategy and Caroline knows our business extremely well. She really understands the business and what makes us tick. That allows us to be confident with candidates and I feel confident with what she's saying to candidates. One of the things that is important is what the experience is like for candidates, when they’re representing us. All the candidates I’ve spoken to through Agora said very positive things. It’s about the candidate journey as well – Agora represents M&S, our partners have to provide a great experience. I don't want to encourage other businesses to use them, I want them to myself!”